TCS Jobs 2024 : Hiring as Service Desk Analyst – Salary upto 14.6 LPA
TCS Jobs 2024 : Through its official portal, TCS announces a call for applications for the position of service desk analyst. Job seekers who are interested can read this job article to learn more about TCS Hiring 2024 and apply through the registration link at the end of the page to the TCS Off Recruitment Drive 2024. Below is a discussion on TCS Details, Eligibility Requirements, and TCS Careers 2024 Pattern.
About The Company : For more than 55 years, Tata Consultancy Services has partnered with many of the biggest companies in the world on their transformation journeys. The company provides business solutions, IT services, and consulting. Its distinctive Location Independent AgileTM delivery strategy, acknowledged as a standard of excellence in software development, enables it to offer its consulting-led, cognitive-powered range of business, technology, and engineering services and solutions.
Details :
| Recruitment Authority | TCS |
| Website | https://www.tcs.com/ |
| Job Role | Service Desk Analyst |
| Qualification | Any Graduate |
| Experience | 2 to 4 Years |
| Salary | upto 14.6 LPA |
| Job Location | Noida |
| Timing | ASAP |
Eligibility Criteria :
Must-Have**
Knowledge on ITSM Processes & tool (Service Now, HALO etc), Service Management
Good-to-Have
Good communication, documentation, and problem-solving skills
Responsibilities
- ensures the complete customer experience and gives the client a single point of contact.
- Issues were resolved by consulting Knowledge Base articles for troubleshooting hardware and software, assisting the client with corrective measures, elevating issues to a higher level, and monitoring the progress of issues and their resolution.
- All requests should be tracked and documented in the incident management system.
- checked the quality assurance of the tickets the team had processed.
- Reset passwords, installed software, supported printers, checked network connectivity, and troubleshooted VoIP
- informed the client of the status of their issue and followed up to make sure the issues had been satisfactorily remedied.
- Efficiently assess and rank tickets, raising and recording all assistance requests to an advanced degree. By entering issue resolutions and/or tracking issues that are escalated to a higher level, you can keep the call tracking system and knowledge base updated.
- Actively engage in sessions of knowledge transmission and pinpoint areas of knowledge deficiency.
- Keep track of best practices, distribute them to colleagues, and assist with knowledge transfer as needed.
- Update team members on procedures and knowledge.
- Create and edit knowledge base articles.
How to apply?
On or before the Last Date, all interested and qualified applicants may register online for the TCS Recruitment Drive 2024 by clicking the link provided below.
Apply Link : Click Here
Frequently Asked Questions
For TCS Off Campus Drive 2024, how can one apply?
To apply for the TCS Off Campus Drive 2024, visit TCS’s official website.
How does the TCS Selection Process work?
Rounds of the aptitude test, technical, and interview.
